Maintenance Request

Report a Repair or Maintenance Issue

At Ray White Upper Property Management, we’re committed to keeping your rental home safe, comfortable, and well maintained.

If you need to report a repair or maintenance issue, please let us know as soon as possible. Reporting issues early helps prevent further damage and allows us to arrange repairs quickly.

Before You Submit Your Request

To help us assess your request, please include:

• A clear description of the issue
• Where the problem is located
• Photos or videos (if available)
• When the issue started and whether it’s getting worse
• Your preferred contact details and access times, if required

The more information you provide, the faster we can assist.

Urgent Maintenance

If the issue poses a risk to health or safety, causes significant property damage, affects essential services (such as water, electricity, or heating), or creates a security risk, please contact our emergency maintenance line immediately.

If there is an immediate danger to life or safety, call 111 first.

Submit Your Maintenance Request

For all other maintenance requests, please submit your request through Tapi Messenger.

Include as much information as possible, along with photos where applicable, so our team can assess the issue promptly. Once received, we’ll review your request, coordinate with the property owner and contractors where required, and respond as soon as practical.

Please do not arrange repairs yourself unless you have received prior approval from your property manager.