Report a Maintenance Issue

Keeping your rental home in good condition is important for your comfort and for the ongoing care of the property.

If something needs repairing, please report it as soon as you notice the problem. Early reporting can help prevent a small issue from becoming a larger one.

What to Include in Your Request

When submitting a maintenance request, please provide enough detail for our team to understand the problem. Where possible, include:

• What has happened and what is not working
• The exact area of the property affected
• Photos or a video showing the issue
• When you first noticed the problem
• Any changes or worsening since it started
• Suitable contact and access information if a contractor needs to attend

Clear information helps us assess the request and arrange the appropriate response.

Urgent Maintenance

Some maintenance issues need immediate attention. Contact the emergency maintenance line straight away if there is a serious health or safety concern, significant damage to the property, an essential service problem such as water, electricity or heating, or a security issue.

If someone’s life or safety is in immediate danger, call 111 first.

Submit a Maintenance Request

For non-urgent repairs, please send your request through Tapi Messenger. Include photos where useful and as much information as possible about the problem.

Once your request is received, our team will assess it and arrange the next steps, including contacting the property owner or an appropriate contractor when required.

Please don’t organise repair work yourself unless your property manager has given you approval first.